Terms of service
LAST UPDATED: JUNE 2026
These terms apply to petalandparcel.com.au and to any order you place with us. By using the site or placing an order, you agree to them, so please read them before you buy. In these terms, "we" and "us" mean Petal & Parcel (ABN 77 505 234 242).
Placing an order
When you place an order, you are making an offer to buy, which we confirm by email. We may decline or cancel it before dispatch, for example if an item is out of stock, a price was listed incorrectly, we cannot deliver to the address, or we suspect fraud. If we cancel after you have paid, you receive a full refund.
Prices and payment
Prices are shown in Australian dollars and include GST. Payment is taken at checkout through our payment providers. Prices can change at any time, and we correct genuine errors when we find them. If an error affects an order you have already placed, we will let you know before processing it.
Our products and seasonal variation
Our dried bouquets use Australian botanicals, including natives. Because these are natural materials, no two bunches are exactly alike, and the look shifts a little from season to season depending on what is available.
By placing an order, you accept that the stems and shades may vary slightly from the photographs on the site. Seasonal availability and natural colouring drive most of this, and we keep every bouquet within the same palette and overall look. In most cases the difference is minor. If a particular stem is unavailable, we may replace it with one of similar type, colour, and value.
Delivery
We post orders Australia-wide from our studio in Kingscliff. One exception: we cannot ship to Tasmania, because Tasmanian biosecurity rules restrict bringing native plant material into the state.
Orders are not available for same-day delivery. Once an order leaves our studio, transit time depends on the carrier and the destination, so we cannot specify or guarantee a delivery date or time. We are not responsible for delays once a parcel is in transit.
Please make sure the address is correct when you order. If the recipient is not available, the carrier follows its usual process, which may mean a safe drop or a collection card. Risk in the goods passes to you on delivery.
Changing or cancelling an order
If you need to change or cancel an order, contact us as soon as you can. We will do what we can to help, but once an order is being prepared or has been dispatched we may not be able to amend it. An address can only be updated before dispatch.
If something is not right
If your order arrives damaged, faulty, or not as described, contact us promptly and include photos of the item and the packaging. We will look into it and put it right, whether that means repair, replacement, or refund, depending on the situation.
Your rights under Australian Consumer Law
Nothing in these terms excludes or limits the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under that law, and these terms do not affect them.
Use of this site
The content on this site, including text, images, and our logo, belongs to us or our licensors. Please do not copy or reuse it without our permission.
Our liability
To the extent the law allows, our liability for any order is limited to the price you paid for it. We are not liable for delays or failed deliveries caused by the carrier or by an incorrect delivery address, or for events outside our control.
Privacy
How we handle your personal information is set out in our Privacy Policy.
Governing law
These terms are governed by the laws of New South Wales, Australia.
Changes to these terms
We may update these terms as our business or the law changes. The current version is the one on this page, with the last-updated date shown at the top.
Contact us
Questions about these terms? Get in touch:
PETAL & PARCEL
Email: [hello@petalandparcel.com.au]
ABN: 77 505 234 242